terms and conditions
About Us: Your Confidentiality is guaranteed; we never trade, sell or give away your name, address or email.From time to time we may send you updated tasteful and discreet information, If you prefer not to receive our mailing please let us know. We will never bombard anyone with spurious email junk.Here at Omax we’re completely dedicated to your total satisfaction.
Data Protection: We are registered under the Data Protection Act with regards to the level of security we use for your personal and financial details.
Shipping & Handling: All Parcels are discreetly wrapped in secure packaging with no identification of the contents – as we see it, once you have entrusted us with your personal order its nobody else's business except ours and yours. We do not state "Private & Confidential" on your parcel because some customers felt this drew attention to the contents, but for example, if it is being delivered to your place of work we can do this. If you
would like your address to be hand-written i.e. Aunt Jane, Uncle Jack etc. - we will happily do this for you.If it is safe to leave a parcel in your garage or porch etc. then please tell us and we will put this on our parcel to make delivery quicker and save the Postie another call! Our parcels are sent via the Royal Mail or when you request Express Delivery, Business Post.
Overseas Orders: Customs Declarations: Some overseas countries require a Customs Declaration with every parcel. To maintain your privacy we describe our product as a "Consumer Electrical Appliance 110V or 20/240V". A customs declaration is not required for Europe (EU) & the UK.
Special Offer and VIP Codes: Please follow our guidelines for claiming your voucher, if you do not claim your discount at the point of ordering we cannot apply the discount retrospectively, and only one offer or discountcan be used at once.
Back Orders: If your item is not in stock, we will place it on back order for you. We have supplies arriving on a daily basis so if by chance we do not have your item; it is usually only a few days before we can complete your order. We maintain healthy stock levels ensuring you the speed and efficiency you have come to expect from Omax. You will only be charged once for postage and packing, and NOT charged postage on back orders. If any order is put on back order for you, you will not be charged for this item until we send it to you.
Copyright and database rights: All content included on this website, such as text, graphics, logos, button icons,images, audio clips, digital downloads, data compilations, and software, is the property of Omax its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database laws. The compilation of all content on this website is the exclusive property of Omax and its affiliates and is protected by
United Kingdom and international copyright and database right laws. All software used on this website is the property of Omax, our affiliates, or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without You may not systematically extract and/or re-utilise parts of the contents of the website without Omax (UK) Ltd express written consent. Omax (UK) Ltd express written consent.
Our contract to you: When you place an order to purchase a product from this site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order, which we have not confirmed in a Dispatch Confirmation E-mail to be dispatched, do not form part of that contract.
Returns: Our 15-day returns guarantee Our 15-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 15 days of the date you received the
item. The item/s must be unopened (with any se ls intact). How to test our product without breaking seals is explained on the packaging and/or in the instruction booklet supplied with your order. We will issue a full refund for the price you paid for the item excluding the delivery charge. Please note: we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect
after 15 days.
Returns of damaged, defective or incorrect item(s): If an item is damaged in transit - If you take delivery of a Omax package and the contents have been damaged in transit, you can return the item(s) to us within 15 days of receipt for exchange. Please follow the instructions below to return your item. If the item is defective - You have the right to return a faulty item within a reasonable period of time.
If we sent you an item you did not order (an "incorrect" item) - As soon as you find out we've sent you an incorrect item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it. Our parcels are sent via the Royal Mail or when you request Express Delivery, Business Post. We also use Express Delivery where delivery proof is required. Express Delivery parcels may be redirected or refused to a second address after dispatch at your risk or option. Our Courier takes the view that this is another delivery. We reserve the right to charge their administration fee of £17.00 for this. This is their cost charged to us. We do not charge re-stocking fees or our admin costs.
How to Return your Damaged, Defective or Incorrect Item: Please follow the steps below to enable us to process your refund efficiently: - Give the reason for the return (including a full description of the fault if the item is defective) - Include a note detailing the reason for the return. This note must include your customer number or order number or your name and postcode - wrap the item securely in its original packaging (if possible) - send the package to the address below:
Omax (UK) Ltd
Please note that we cannot accept returns if you deliver them to us by hand - we will notify you via e-mail when we have processed your return - this usually takes no more than 7 days - for your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50
Note:in the event of Omax sending you a replacement for a damaged, defective or incorrect item, our money-back guarnatee is extended to 20 days from despatch of the first item. Where possible, you must return the original item to Omax within 14 days. Omax reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 14 days of the date on which Omax confirms we will
issue a replacement.